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Indiana Wesleyan University Support Knowledge Base

How to Open Shared Mailboxes

Steps by System used for Accessing (Outlook, Web, etc.)

Outlook on the web (OWA)

  1. Open Outlook on the web by navigating to
  2. Click on your Profile Icon in the upper-right of the window, then click "Open another mailbox".

  3. Type the name of the mailbox and click "Open."


Outlook on Windows

Shared mailboxes in Windows should automatically show up at the bottom of the menu window on the left within 60 minutes of being added to the permissions. 

Outlook for Mac


Sending email from a different account

Its common for individuals to need to send email "From" the shared email address the steps below will walk you through how to set that up.

Outlook on the web (OWA)

  1. Click New Message to start an email

  2. Click the 3-dot menu on the message screen and click "Show From"

  3. Type the name of the address you want to send from in the "From:" line, and continue with the email. 


Outlook for Windows

  1. Open a new email and navigate to the Options tab
  2. Click the "From" Option in the "Show Fields" section to view the From option. 

  3. Click the From box in the email and choose "Other email address"

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  4. Type the name of the address you wish to send from and continue with the email as normal. 

Outlook for Mac



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