Managing Voicemail in Teams

Overview

Every phone account will have a voicemail account.  This article will explain how to set up greetings and manage the voicemail box assigned.  This will apply to the desktop/web account, as well as the desktop phone. 

Steps for setting up voicemail greetings

Go to Calls>Settings then scroll down to Manage voicemail.  The options that are available are to Record a Greeting, or to set up Text-To-Speech Greeting. 

Advanced Settings are available to choose what happens when the call is redirected to voicemail.  The options are as follows:

·         Let the caller record a message

·         Let the caller record a message or to be transferred to someone else

·         Play the greeting and then end the call

·         Play the greeting and forward to someone else

·         End the call without playing the greeting

The last option that is available is to Manage out-of-office voicemail. The option at hand is when should the greeting play; All the time or When Outlook automatic replies are on.  The last part of this option is to customize the Out-of-Office Greeting. 

Steps to Check Voicemail

Desktop/Web: Select Calls > Voicemail. Click on a message to play it, view the transcript, or return the call.

Mobile App: Tap the Calls icon, then select the Voicemail tab at the top right.

Important Information:

Transcripts: Teams typically provide a text transcription of the message if the audio is clear.

Email Integration: You will receive an email in your inbox with the voicemail recording attached.

Deletion: Deleting a voicemail in Teams or your email will remove it from both locations.

If you cannot see the voicemail tab, it may be disabled please contact the network administrator through a support ticket.