Select a Business Process

Overview

Explains how to select a Business Process for Redesign

Steps

To determine what process should be selected, try to answer these questions about each process:

1. Are Process Measures/Metrics in place?
2. How is customer satisfaction?
   1. Who are the process customers?
   2. What do your customers view as important?
   3. What is the current level of customer satisfaction?  
      1. [ ] High
      2. [ ] Medium
      3. [ ] Low
3. How is process efficiency?
   1. What is the Cost to operate?
   2. In People?
   3. In Hours?
4. What is the opportunity for simplification?
   1. [ ] High
   2. [ ] Medium
   3. [ ] Low

Next Step

After the process is selected, now it is time to Establish Executive Support.