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Indiana Wesleyan University Support Knowledge Base

Video Conferencing

IWU currently supports two different official options for video conferencing, one with VOIP and the other with a conference phone for audio:

1.     Adobe Connect or Zoom with VOIP

Using Adobe Connect, or Zoom, with the built in audio conferencing is fully functional. There are some best practices related to this method, among them is the use of headphones rather than speakers. This helps eliminate any unpleasant audio echo and feedback. There is no associated cost to end users, when using Adobe Connect in this way.

2.     Adobe Connect or Zoom with a conference line

If users do not wish to use audio via their computer, they are welcome to make use of their office conference line, or if they do not have a dedicated office (“Meet me”) conference line, they can schedule one on the Avaya conference system. This can be arranged through the support center (, or extension x2209) and does have a cost that can be billed to a university account.

Employees are welcome to try third-party technology tools to enhance the classroom experience or collaborative meeting. It is not uncommon for faculty to use free tools such as Skype,, FreeConferencing, Google Hangouts, or apps like FaceTime. Faculty, staff and students are welcome to try any of these sites to see if they meet their conferencing needs, but considerthat IWU does not provide official support for these services. For assistance, please contact the support team of the corresponding free conferencing service.