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Indiana Wesleyan University Support Knowledge Base

How to Setup and Use the Microsoft Authenticator App

Overview

The Microsoft Authenticator app is the preferred and most convenient method for two factor authentication at IWU. Not only is it the most streamlined option for logging in, it also provides the greatest level of security. Learn about setting up Microsoft Authenticator below. Follow the steps in the section that best describe your situation.

Using the Microsoft Authenticator App

The preferred method to use as your second factor is the Microsoft Authenticator App on a cell phone or mobile device connected to the internet such as a tablet that you will have readily available when logging in.

Using the Microsoft Authenticator App will send you a Push notification that will appear on your device when you attempt to log in. You'll then be able to Approve or Deny the login request. If you are not actively trying to sign in click deny. An example of this notification on a cell phone is shown below:

Authenticator Approve.gif

Setup Microsoft Authenticator App

I have not setup any options for password recovery or two factor authentication I have previously setup a valid phone number for text/sms or voice to use with password recovery or two factor

Getting ready

  1. Download the Microsoft Authenticator app to your mobile device either through the Google Play Store or the Apple App Store
  2. Set your mobile device aside, then from a laptop or desktop computer, sign into https://portal.office.com

Setting up the authenticator app

  1. Use the desktop or laptop from the section above
  2. Follow the prompts to setup your password recovery options and do not click skip
     
    Note:
    This will switch on May 4th 2022 to require you to setup options for Two Factor Authentication and you will no longer be able to skip this screen.
  3. The preferred method, and first option presented, will be to setup the Microsoft Authenticator App
  4. Proceed with the on screen prompts until you see the QR code on screen. Leave this screen up on your laptop or desktop
  5. Switch over to your mobile device that you installed the Microsoft Authenticator App

Connecting the authenticator app to your account

  1. On the mobile device, open Microsoft Authenticator
  2. Select the Scan QR Code option
  3. Your phone's camera will activate and you may then point your phone's camera at your computers screen that is displaying the QR code
    Note:
    Your phone may prompt you to allow Microsoft Authenticator to take photos. You will need to allow this permission to scan the QR code. If your camera is broken, or your device does not have a camera, you may select the option to enter code manually
  4. Follow the on screen prompts
  5. Switch back to your laptop or desktop computer to continue completing additional options for Two Factor authentication or Password Recovery (such as text message or phone call etc.)

If you've previously setup a valid phone number you will likely not be prompted automatically to setup the Microsoft Authenticator App. To get the app added, you'll need to follow the steps below.

Sign into your account

  1. On a mobile phone or mobile device such as a tablet, download the Microsoft Authenticator App from the Google Play store or Apple App Store
  2. Head to https://portal.office.com on a laptop or desktop computer
  3. Use your previously setup phone / text option to sign into your account if prompted for two factor authentication
  4. Click on your profile photo circle in the upper right corner
  5. Select View account
  6. Click in the Security info section click update info
  7. Click Add method next to the + symbol
  8. Choose Authenticator app in the drop down menu and click add
  9. Click Next on the prompt to download the app
  10. Click Next until you see the QR code

Connecting the authenticator app to your account

  1. On the mobile device, open Microsoft Authenticator
  2. Select the Scan QR Code option
  3. Your phone's camera will activate and you may then point your phone's camera at your computers screen that is displaying the QR code
    Note:
    Your phone may prompt you to allow Microsoft Authenticator to take photos. You will need to allow this permission to scan the QR code. If your camera is broken, or your device does not have a camera, you may select the option to enter code manually
  4. Follow the on screen prompts

 

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