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Indiana Wesleyan University Support Knowledge Base

Setting up Password Recovery

Details

Upon your first login to IWU, or your first login since 3/5/2021, you will be prompted to setup several means for verifying your account. This information will be used to verify your identity and recover your password should you ever need to in the future.

First Step

Upon signing in you'll receive the prompt below. Click Next to proceed to the setup guide

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Second Step

On the next screen you'll be guided through setting up Microsoft Authenticator. Or, you can select "I want to setup a different method" to setup other means of authentication such as Email and Text Message.

Note:
2 methods of authentication are required. These can be any combination of:  Authenticator App, Email, Text / Call

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Clicking on the "I want to setup a different method" gives you this menu to select from:

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Warning:
If you click "Skip Setup" at any point in the process, you'll be re-prompted to setup your alternate methods of authentication on future logins. This will repeat until you complete the process entirely.

Third Step

Once a method is selected, the guide will ask you to supply an email or phone number etc. Then the system will send you an email with a code that must be entered to verify that method

Entering in a Phone Number:

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Entering  in the verification code that was sent via text message:
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Fourth Step

Upon clicking next you'll receive the same first screen which allows you to proceed with setting up the app, or clicking "I want to setup a different method" which lets you setup Email which will follow a similar process as above.

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