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Indiana Wesleyan University Support Knowledge Base

Using ScreenConnect With IWU Windows Machines

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Overview

The sections below walks you through using ScreenConnect on an IWU computer, excluding all Macs. For connecting to a Mac or a non-IWU computer see the Using ScreenConnect with non-IWU Computers tutorial.

Steps

First Step

All Windows based IWU computers have a shortcut "Start ScreenConnect" added to their computer. This shortcut causes their computer to start a service so that it appears on the ScreenConnect server as a client that can be connected to.

Have the User Start ScreenConnect

  1. Have the customer click on the start button.
  2. Click on All Programs
  3. Locate and click on "Start Screen Connect"
  4. No indications will be given on their end once they do this (It is a good idea to let the customer know).

scw10.png

 

Can't Locate "Start Screen Connect?"
Create a session and have the customer connect to you.

Second Step

Join the session through ScreenConnect.

  1.  Log in to ScreenConnect and select the Host tab.
  2. Under the Access section on the left side, click on IWU Computers.
  3. Locate the guest's computer by entering the 5 digit device number in the search bar in the upper right corner.
  4. Right click on the session and click Join.
  5. A file labeled, Elsinore.ScreenConnect.Client, will start downloading.
  6. Locate the downloaded file and run it.
 
After following these steps, you should be connected to your guest's IWU computer.
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