Select the Redesign Team
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Overview Describes how to select the BPR team.
- Ideal participant group size is 6 to 10 people. 20 is far too many to collect all the ideas. If your participant list is too large, move up a level to their management first.
- Participants should include: managers, workers, and IT.
- Participants could include: customers, students, or anyone else who must use the business process.
- Involvement for these does not need to be full time, but is critical in understanding the weaknesses of the current process, receiving input on what the new process should look like, as well as feedback on the new process.
- All workers using the business process should attend if space allows so they can discover if they are not be doing the same task the same way.
Existing Workflow Expertise
- Identify employees who have significant expertise in the current workflows and have both the energy and creativity to envision and design the new workflows.
- Consider inviting the participation of people who are considered customers of the process.
- Involvement does not need to be full time, but is critical in understanding the weaknesses of the current process, receiving input on what the new process should look like as well as feed-back on the design of the new process.
Identifying Process Customers
- Internal customers are those who are directly involved in execution of the process or are directly or indirectly impacted by the process. These may be Faculty, Staff, Students, Budget Managers, Facilities, etc.
- External customers are businesses or organizations who are similarly involved and may include Vendors, Banks, Communities, etc.