Frequently Asked Questions
Incorrect email or password
When trying to sign in to the desktop Zoom app on Windows or Mac, the message appears that you have the "Incorrect email or password:"
This is not the correct location to enter your Email and Password.
Do not type in your email and password in this window. Instead, click on the button at the top of the right column, entitled "Sign In with SSO." Then verify the domain is set to "indwes." Then enter your user name and password in the following browser page.
For pictorial step-by-step instructions, view this page.
Sorry, but we're having trouble signing you in
A first time user of IWU Zoom cannot access Zoom through the Zoom portal or a desktop or mobile app. Instead, after entering credentials, this message appears: