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Indiana Wesleyan University Support Knowledge Base

Initial Actions in the Virtual Assistant


Two buttons are initially available for quick access to support options custom to IWU. The options are only accessible at the start of a new chat session. For assistance reinitiating the chat session if you have already asked a question, please refer to the Overview of the Virtual Assistant article.


The Report Course Content Issue button is solely for individuals who take courses with National & Global or Wesley Seminary. Students who attend classes on the main campus in Marion, Indiana, are to contact their faculty directly about any issues with course content. Selecting the "Report a Course Content Issue" button will open the respective form in a new tab in your web browser. If you need assistance filling out this form, please review our KB article, Reporting a Course Content Issue within Brightspace.

The Knowledge Base button will open IWU's KB category page for Brightspace in a new tab in your web browser. Select "Brightspace Student Guides" and review the needed articles.

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