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Indiana Wesleyan University Support Knowledge Base

Change Authentication Methods for Password Recovery and 2FA


Learn about editing your authentication methods used for Self Service Password Recovery and Two Factor Authentication. This page is useful if you've already setup your options, but need to edit, remove, or change those entries. Examples of when this may be useful: changing your cell phone number, losing access to a previously setup method etc.

Haven't setup your options yet?

Looking for something else?

Accessing your current options

Follow the steps below to access the recovery options you have currently setup for Self Service Password Recovery (SSPR) and Two Factor Authentication (2FA).


  1. Visit
  2. Sign-in using your IWU Username and Password
  3. On the left hand side select Security Info

  4. On the page that loads, select the method you'd like to edit, or click Add Method to add a new method
  5. Select the method you'd like to use to recover your password and follow the on-screen prompts
    1. While all are valid options [email, phone/SMS and Microsoft Authenticator app] IT Security strongly recommends the following in this order based on most to least secure.  
      • Microsoft Authenticator:  This can be downloaded via the Apple App Store or Google Play Store.  This is the most secure method and fastest!  You will receive a push notification from the app and then with a single acknowledgement click on the app, you will be logged in.
      • SMS: You will get a text to your phone and need to then input the numeric pin in order to login.
      • Email:  You will receive an email to your personal email with a numeric pin that you will need to input in order to login.
    2. IWU allows all three for convenience but the Authenticator app is the most secure - see article HERE.
  6. Repeat steps 4 and 5 to add multiple methods for recovering your password
    • Two methods are required
We recommend setting up 3 methods for recovering your password


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