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Indiana Wesleyan University Support Knowledge Base

Zoom FAQ

Overview

This page lists several frequently asked question for users of Zoom video conferencing software.

When to use this FAQ?

Use this page after you have successfully installed Zoom. If you have not yet installed Zoom, please see this page.

Frequently Asked Questions about the use of Zoom

 

Why does it sound bad during the playing of music, clapping or singing?

Zoom naturally tries to eliminate what it perceives to be noise. But sometimes that also silences, or severely compresses the music and singing.

Follow these instructions to "Allow users to select original sound during a meeting."

How do I enable (or disable) the Timestamp in the lower right of my video recording?

Click on Settings (the gear icon, in the upper right corner of desktop app), and select Recording on the left column of the Settings window. Select the checkbox next to the entry for "Add a timestamp to the recording" if you want to have a digital readout of the actual year, month, date and time of the meeting to always be included in the recording of the meeting. Likewise, deselecting the checkbox will prevent the timestamp from appearing in the recording. The transparent timestamp frame will look like this:

timestamp.jpeg

Where can I find the recordings of my meetings?

Click on Settings (the gear icon, in the upper right corner of desktop app), and select Recording on the left column of the Settings window. The top line shows the location on your computer where the file will be stored if you have selected Local Recording instead of Cloud Recording. If you choose Cloud Recording instead, click on the Manage... button, near the bottom right. There you will see a list of all of your recordings, in chronological order. By selecting a meeting, you can copy the weblink to send to other viewers, or download the video, audio or chat files, or you can view and even crop the video, from right within the browser. You can make the link public, or limit the viewing access to only people with an IWU Zoom account.

 

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