Zoom FAQ

Frequently Asked Questions about the use of Zoom

Who has an IWU Zoom account?

1. IWU Employees have Zoom accounts

Full time staff, including those who are not issued an IWU computer

Part time staff and temp staff who are issued an IWU computer

Faculty, including adjunct faculty

2. IWU Students have Zoom accounts

How do I start using Zoom?

Click here to access the IWU Zoom portal. The first time you log in here initializes your IWU Zoom account.

Use this thorough tutorial video to help acquaint you with Zoom.

How do I know if I am using my IWU Zoom account?

1. Make sure that you are using your Indiana Wesleyan University email for authentication.
2. Make sure you are selecting S.S.O for authentication when logging in to Zoom.
3. Log into the IWU Portal, and click on the Zoom banner at the bottom of the list of shortcuts on the right side of your screen (near the very bottom of a mobile device's browser).
4. Make sure you are following these login steps, or contact the support center to ensure you are using your IWU Zoom account.

Is there a 40 minute time limit for meetings?

IWU Zoom license holders will not be kicked out of a meeting with other participants after 40 minutes. If your meeting ends abruptly at 40 minutes, that usually means that you did not authenticate using the IWU Single Sign On (SSO). Please follow these instructions when logging in to Zoom, or contact the support center for assistance.

IWU Zoom licensed users will experience Meeting timeout at 24 hours when:

• 1 host, no participant
• 1 host, any number of participants
• 0 host, any number of participants (join before host)

IWU Zoom licensed users will experience Meeting timeout at 40 minutes when:

• 1 host and 1 or more participants joined. Only one person remains in the meeting. The meeting will end 40 minutes later if no one else joins. 

Why does it sound bad during the playing of music, clapping or singing?

Zoom naturally tries to eliminate what it perceives to be noise. But sometimes that also silences, or severely compresses the music, singing, and applause.

Follow these instructions to "Preserve original sound during a meeting."

How can I get rid of an unwanted echo in my meeting?

The most common causes of echo within a meeting occur when multiple speakers (or phones) or multiple microphones are on/open in the same room. Turn off all but one set of speakers in the room. Here are additional instructions for removing echo from a meeting room.

How do I enable (or disable) the Timestamp in the lower right of my video recording?

Click on Settings (the gear icon, in the upper right corner of desktop app), and select Recording on the left column of the Settings window. Select the checkbox next to the entry for "Add a timestamp to the recording" if you want to have a digital readout of the actual year, month, date and time of the meeting to always be included in the recording of the meeting. Likewise, deselecting the checkbox will prevent the timestamp from appearing in the recording. The transparent timestamp frame will look like this:

Where can I find the recordings of my meetings?

Click on Settings (the gear icon, in the upper right corner of desktop app), and select Recording on the left column of the Settings window. The top line shows the location on your computer where the file will be stored if you have selected Local Recording instead of Cloud Recording. If you choose Cloud Recording instead, click on the Manage... button, near the bottom right. There you will see a list of all of your recordings, in chronological order. By selecting a meeting, you can copy the weblink to send to other viewers, or download the video, audio or chat files, or you can view and even crop the video, from right within the browser. You can make the link public, or limit the viewing access to only people with an IWU Zoom account.

How do I prevent unwanted participants from joining my meeting?

You may have heard of the practice of ZoomBombing, whereby uninvited visitors enter a Zoom meeting or webinar. There are various advanced settings which you can enable or disable, based upon your privacy preference for Zoom meetings.

Click on Settings (the gear icon, in the upper right corner of desktop app), and select View More Settings, or Advanced Settings, which will open in a browser window)

• Only authenticated users can join meeting
• Require a password when scheduling new meetings
• Require a password for instant meetings
• Require a password for Personal Meeting ID
• Embed a password in meeting link for one-click join
• Require password for participants joining by phone
• Mute participants upon entry
• Create a waiting room, which lets the host moderate the entry of participants

And within the meeting, once your invited participants have joined, you can Lock the meeting to prevent anyone new from joining

If you are the meeting host, check out this article covering the managing of participants within a meeting.

Here are more Zoom hosting tips related to preventing ZoomBombing.

How do I change my profile picture?

This document shows the steps required to change your profile picture in Zoom.

Is my meeting room a Zoom Room?

If you are in National & Global - Marion building, room 130, then you are in a Zoom Room. Otherwise, you are not in a Zoom Room. If you want a meeting room to become a Zoom Room, please contact the support center.

A Zoom Room is a shared meeting space which can host or be invited to a meeting through a calendar invitation.

A Zoom Room requires an iPad or interactive display in order to start and stop the meeting, and control the camera and volume. It does not require the use of a laptop, although a laptop con wirelessly stream content (screen-share) to a meeting in a Zoom Room.

Can I utilize Zoom within Microsoft Teams?

Microsoft Teams integration within Zoom is discussed here.

What is the difference between a Zoom Meeting and a Zoom Webinar?

The biggest difference between Meetings and Webinars at IWU is that everyone with a Zoom account can schedule a Meeting, while only Zoom Webinar license holders can schedule Webinars. Currently IWU has only four Webinar licenses. Contact the IT support center, or Conference Services if you believe you need a webinar.

Another major difference is capacity; IWU Zoom meetings can accommodate up to 300 attendees, while up to 1,000 attendees can participate in a webinar.

More details about meetings and webinars can be viewed here. Please note that the Capacity listed on this Zoom KB page may not apply to educational institutions like IWU.

If you believe that you need a webinar license, first decide the maximum quantity of participants that will be attending your webinars. The webinar license is an annual commitment, as Zoom requires the licenses be sold for a year at a time, but we can roll the billing into our site license which renews every February 1. So the initial purchase is prorated from the purchase date to the start of the next billing cycle, and thereafter it will be the full amount charged each year, included as a line item on the IWU site license. You will need to provide a GL# for the annual expense.

 

Zoom Webinar License, with Quantity of seats for participants	Annual Cost
500 seats	$1,000.00
1,000 seats	$3,400.00

How do I blur my background?

How to blur the background of my video

Within the Zoom desktop app, open Settings (the gear icon).

Select Background & Filters. If you are already in a meeting, you can access this menu by clicking the up arrow (^) next to the "Start Video" icon.

Under the Virtual Backgrounds section, select Blur.